British Sterling

All orders placed before 5.00GTM (Mon-Fri) will be shipped the same working day. Customs and VAT Please note that all shipments to the US and Rest of World destinations may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. VAT of 20% is included on all our products. If an order is shipped by us, using first class mail service with Royal Mail, and is lost in the post, the customer must wait 15 working days for the UK and 25 for the rest of the world from the date of posting before claiming from us for the order. Royal Mail stipulate that we wait this length of time and once we have shipped the order to you there is little we can do until this time has passed. Once it has passed we then have to go through the process of claiming from Royal Mail and will liaise with you, our customer, about this at each level.